Discount up to 35% for first purchase only this month.
- support@aurasign.ae
- +971 4 572 1179
- Al Qusais 4, Dubai
Discount up to 35% for first purchase only this month.
At Aura Sign, customer satisfaction is our top priority. We take great care to ensure that every product you receive meets the highest standards of quality and performance. However, if for any reason you are not fully satisfied with your purchase, our Returns & Replacements Policy makes it simple and hassle-free to resolve your concern.
You may request a return within 7 days of receiving your order, provided that:
The item is unused, unopened, and in its original packaging.
You have proof of purchase (invoice or order confirmation).
The product is not part of a clearance or special order sale.
Please note that products damaged due to mishandling, improper installation, or external factors beyond our control are not eligible for return.
If you receive a damaged or defective item, we will gladly offer a replacement at no additional cost. To process your replacement request:
Notify our customer service team within 48 hours of delivery.
Provide photos or a short video showing the issue.
Once verified, we will arrange a replacement or an exchange promptly.
To initiate a return:
Contact our support team at support@aurasign.ae or call our customer helpline.
Our representative will guide you through the process and provide a return authorization.
Pack the item securely and send it to the address provided.
Once we receive and inspect the returned item, a refund or replacement will be processed within 5–7 working days.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
Customized or special-order products cannot be returned or replaced unless defective.
At Aura Sign, we value your trust and strive to make every experience smooth and satisfactory. For any assistance regarding returns or replacements, please reach out to our friendly support team — we’re always here to help.
